Operations can make or break your business. As the final touchpoint of the customer’s experience, it has the ability to move a ‘satisfied customer’ to a ‘highly satisfied customer’, which could result in an 8-10% increase in “same customer” spend.

From your customer contact center – to the dock doors – to their front door – you are in control of the customer experience chain. Although it’s often the first place we look for savings, operations is so much more than a cost center.

NCOF 2009 gives you the tools you need to elevate the role of operations within your company, and help establish your operations as: A customer service differentiator A new technology showcase The model for successful workforce initiatives The embodiment of the organization’s culture

Learn how your operations can help drive your marketing, capitalize on opportunities and ultimately improve your profits. You’ll find it all at NCOF – THE gathering place for operations and fulfillment professionals.

The ONLY event of Its Kind
NCOF is the only conference that is exclusively for operations and fulfillment professionals in today’s direct commerce marketplace.
Click here to see a list of peer companies that attend NCOF.

Evergreen Education in a Variety of Formats
Including:

• Pre-Conference Workshops
  
  
• Sessions
  
  
• Roundtables
  
  
• Keynotes

See the Conference Page for Details.

Organized with you in Mind
Look for the following Track Icons to help with both session and roundtable selections:

	Customer Experience
	Distribution Management
	Material Handling
	People Management
	Executive Level Track

Attention Presidents and CEOs: this year NCOF has added a New track dedicated just for you – starting with an Executive Summit on Monday, March 23rd. Click here to view just the Executive Level track lineup.

First-Timers Unite: If you’re a newcomer to the event, we have a few special items for you. It starts in January with an online/virtual session entitled How to Get the Most Out of NCOF. It continues with the chance to select a Conference Mentor once you register for the event. Then culminates onsite with a fabulous Welcome Reception just for you on Monday evening where you can meet your mentor, other alumni and fellow newcomers. This reception is by invitation only and is graciously hosted by DHL Global Mail.

Unique Vendor Showcase
Get up-to-date on products, services and technology to ramp up operations efficiency and profitability. Take in the only exhibit experience for catalog, online and multichannel fulfillment and operations.
Click here to see a list of current exhibiting companies.

Take advantage of FREE One-on-One Consulting in the Exhibit Hall with Ask The Experts. Industry experts offer savvy advice on challenges you’re facing. They’re available for 15-minute appointments to discuss and offer solutions to your key operations and fulfillment questions.