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03/23/2009  Monday
9:00AM 4:30PM	The Essentials of Operations and Fulfillment Speaker(s): Bill Kuipers, Bill Spaide Becoming a Parcel Expert - Contracts to Carrier Management Speaker(s): Rob Martinez, Tim Sailor DLP
9:00AM 12:00PM	Meeting the Challenges of Smaller Operations Speaker(s): David Kravetz Insider's Guide to World Class Contact Centers: What You Need to Know Speaker(s): Connie Smith Incentive Plans - Pushing the Needle from Average to Outstanding Speaker(s): Timothy Holody
9:00AM 4:00PM	The Executive Summit @ NCOF - Business Isn't Usual - Exceeding Strategic Leadership Goals Speaker(s): Curt Barry Executive Level
1:30PM 4:30PM	Successful Inventory Management: Finding Profits in Your Business Speaker(s): George Mollo Onsite Tour: An Inside Peek at Zappos.com Better Managers = Better Business Speaker(s): Mark Taylor People Management

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