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03/25/2009  Wednesday
7:30AM 10:00PM	For Presidents & CEOs: Cost Cutting Without Severing Business Executive Level
7:30AM 8:30AM	Shipping and Handling Strategies Speaker(s): Curt Barry Distribution ManagementMaterial Handling Management Improving Workforce Productivity in the Contact Center Speaker(s): Penny Reynolds Customer ExperienceLarger OperationsPeople ManagementSmaller Operations Greening Your Operations Speaker(s): Bob Walters Distribution ManagementMaterial Handling Management
7:30AM 10:00AM	Selecting and Implementing Order Management and Fulfillment Systems Speaker(s): Ernie Schell
8:45AM 10:00AM	The Above-Standard Benefits of Effective Labor Standards Speaker(s): Lee Hales Distribution Management Take Fulfillment to New Heights With Peak to Peak Momentum Speaker(s): Robert Ouellette Customer ExperienceDistribution ManagementMaterial Handling ManagementPeople Management Managing Inventory Control Levers: Maximum Output, Minimum Effort Speaker(s): Joe Palzkill Distribution Management ID Theft Protection Methods and Processes Speaker(s): Jerry Cerasale Customer ExperienceSmaller Operations How Does Your Contact Center Stack Up? Speaker(s): Rosanne D'Ausilio, Ph.D. People Management Common Sense & Warehouse Productivity Speaker(s): John Hill Material Handling Management Brainstorming for Ideas That Actually Work Speaker(s): Bruce Breckbill
11:00AM 12:15PM	This is How We Do It: The MCM Top 100 Expose Why They Are "Top Banana" Speaker(s): Patrick Barnard Setting Effective Labor Standards Speaker(s): Lee Hales Larger OperationsPeople ManagementSmaller Operations Quality Monitoring for the Multi-Faceted Contact Center Speaker(s): Darshanna Tudor Customer ExperiencePeople Management Minimizing Next Day Distribution Costs Speaker(s): Ted Kulpinski Distribution Management International Expansion in a Smaller World Speaker(s): Greg Sack Executive Level Harnessing and Rewarding Your Employee's Entrepreneurial Spirit Speaker(s): Bruce Breckbill People Management Case Study: Wyeth Pharmaceutical's Prescription for a Successful Parcel RFP Speaker(s): Mike Williams Distribution ManagementLarger Operations Case Study: Vera Bradley Does It Right: One Inventory - Many Channels Cartonization: Saving Money and Being Green Speaker(s): Ed Jones Distribution Management Automating Your Distribution Center Speaker(s): Craig Adkins Distribution ManagementMaterial Handling Management
1:45PM 3:00PM	The Need for Speed in the Contact Center Speaker(s): Jay Minnucci Customer Experience Improving Customer Service in the Contact Center Speaker(s): Jay Minucci Customer ExperiencePeople ManagementSmaller Operations Fraud: The Broken Link in the Supply Chain Speaker(s): Norman Katz CFE, CFS, FL PI Executive Level Case Study: How Road Runner Wins the Race Using Data and Statistics Speaker(s): Jonathan Shaver Distribution Management Case Study: Developing a Performance-Based Culture in the Logistics Industry Speaker(s): Ron Cain People Management Best Practices: Inventory Management – Panel Discussion
1:45PM 4:15PM	Reducing Warehouse Expenses Speaker(s): Joseph Tocky Lawrence Distribution ManagementLarger OperationsMaterial Handling ManagementPeople Management Optimizing Peak Season Distribution Speaker(s): Kevin Hume Customer ExperienceDistribution ManagementLarger OperationsMaterial Handling ManagementPeople ManagementSmaller Operations
3:10PM 4:15PM	You're Never Too Small to Outsource Your Logistics Speaker(s): Perry Trunick The Automation Decision Panel Discussion: Selecting and Implementing a New Order Management System Speaker(s): Brian Barry, Jim Poulin Distribution ManagementMaterial Handling Management Packaging Strategies Speaker(s): Thomas Kiesling Distribution ManagementMaterial Handling ManagementSmaller Operations International Growth Strategies Speaker(s): Greg Sack Executive Level Corporate Location Strategy and Site Selection – Where You Should Be and Why Speaker(s): Bob Hess Executive Level 60 Ideas in 60 Minutes - Contact Center/Customer Service Speaker(s): Darshanna Tudor

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